By signing or electronically accepting the estimate, invoice, contract, or service agreement, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
These Terms and Conditions, together with the estimate, contract, inventory sheet, and any other applicable moving documents, constitute the binding agreement between Alex Buitrago LLC (“the Company”) and the Client.
The estimate is based on the information provided by the Client regarding the items to be moved, locations, access conditions, requested services, and any other known circumstances at the time the estimate was prepared.
The final cost may be affected by additional items, extra services, changes in the scope of work, stairs, elevators, long carries within the property, difficult access, waiting time, parking or loading restrictions, or any other undisclosed condition that could not reasonably be considered at the time of preparing the estimate, subject to applicable laws and the terms of the corresponding estimate.
No additional services or charges will be intentionally added without the Client’s authorization when such authorization is required by applicable law.
For standard moving services, the initial rate is $130 per hour for a two-person crew.
The size of the crew and the applicable hourly rate may vary depending on the size, complexity, location, access conditions, special handling requirements, and specific needs of each move.
The final hourly rate, crew size, minimum billable time, and any applicable additional charges will be clearly stated in the Client’s estimate or service agreement prior to beginning the move.
Additional movers, equipment, packing materials, specialized services, or other resources may be added as needed, which may incur additional charges.
This pricing structure allows Alex Buitrago LLC to tailor crew size and services to the specific demands of each job.
For hourly-based moves, billable time shall begin and end in accordance with the terms set forth in the estimate or contract.
Travel time, truck fees, fuel surcharges, packing materials, or other applicable charges will be itemized separately where appropriate.
If the Client requests additional services during the move, such services may result in additional charges.
The Client is responsible for providing accurate and complete information regarding:
Unless otherwise agreed upon in writing, the Client shall be responsible for securing any necessary building reservations, elevator holds, parking permits, loading zone clearances, or other required authorizations.
Packing services are included only when specifically itemized in the estimate or authorized by the Client.
Items packed by the Client must be properly boxed, secured, and labeled. Alex Buitrago LLC reserves the right to refuse to transport items that are improperly packed, unsafe, leaking, unstable, or pose a hazard.
The Client is strongly advised not to pack cash, jewelry, passports, legal documents, medications, irreplaceable items, or other high-value or essential personal property inside boxes to be transported by the Company.
Unless specifically agreed to in writing and permitted by law, Alex Buitrago LLC does not transport hazardous materials, explosives, flammable items, illegal substances, firearms or ammunition, perishable food, plants, animals, cash, jewelry, or other prohibited or restricted items.
The Client is responsible for removing all such items prior to the move.
The Client acknowledges that furniture and personal property may have pre-existing scratches, dents, cracks, structural weaknesses, loose components, normal wear and tear, or other pre-existing conditions.
Alex Buitrago LLC may document the condition of items before, during, or after the move via photographs or video for record-keeping and potential claims management purposes.
Over-sized, fragile, excessively heavy, antique, high-value, or special-handling items may require additional equipment, extra crew members, specialized packing materials, or specific handling procedures.
These items may include, but are not limited to: pianos, safes, large glass items, marble or stone furniture, oversized furniture, gym equipment, artwork, antiques, and unusually heavy appliances.
Additional charges may apply when such services or equipment are necessary and were not included in the original estimate.
Alex Buitrago LLC will exercise reasonable care when handling the Client’s property and may use moving blankets, pads, stretch wrap, floor protection, door jamb protectors, and other appropriate materials when included in the service or reasonably required.
The Client understands that certain surfaces, flooring, walls, doors, stairs, furniture, and structures may have pre-existing conditions or be inherently vulnerable, which may contribute to damage occurring despite the exercise of reasonable care.
The Client is responsible for properly packing and securing all boxes prepared by the Client.
Alex Buitrago LLC will exercise reasonable care when handling Client-packed boxes. However, to the maximum extent permitted by applicable law, the Company shall not be liable for damage caused by improper packing, poorly assembled boxes, lack of internal cushioning, overpacking, structural failure of Client-provided materials, or insufficient packing.
The Company’s liability for loss of or damage to the Client’s property shall be determined by the applicable valuation coverage options, the estimate, contract, inventory sheet, shipping documents, and governing state or federal laws.
Nothing in these Terms and Conditions is intended to waive, eliminate, or limit any Client rights or protections that cannot legally be waived or limited.
The Client shall inspect their property as soon as reasonably possible following the completion of the move and promptly notify Alex Buitrago LLC of any loss or damage.
Claims must be submitted in writing and include, whenever possible, a detailed description of the item, the nature of the damage or loss, photographs, and any supporting documentation reasonably requested by the Company.
Nothing in this section limits the rights or timeframes for filing claims established under applicable law.
Cancellation and rescheduling policies, including any applicable non-refundable deposits or cancellation fees, are outlined in the corresponding estimate or contract.
If the Client cancels, rescheduled, or substantially alters the move after the crew or truck has been dispatched or scheduled, applicable fees may be assessed as permitted by the signed agreement and applicable law.
The Client shall provide reasonable access to the premises at the scheduled time.
Delays caused by the Client, building management, elevator availability, parking restrictions, lack of access, incomplete packing, or circumstances beyond the Company’s reasonable control may incur additional hourly or waiting charges where permitted by the estimate or contract.
Alex Buitrago LLC reserves the right to delay, modify, or refuse performance of services when conditions present an unreasonable risk of injury or damage to the Client, crew members, equipment, or property.
Such conditions may include severe weather, unsafe stairs, structural instability, hazardous materials, blocked access, unsafe parking arrangements, or other dangerous circumstances.
The Client must notify Alex Buitrago LLC prior to the move if additional items or services are added after the estimate has been issued.
Additional items or services may require more movers, equipment, packing supplies, truck space, or labor time, and may result in adjusted charges in accordance with the contract and applicable laws.
Payment terms and the total amount due will be specified in the estimate, invoice, or service contract.
Unless otherwise agreed upon in writing, the Client is responsible for paying all authorized charges immediately upon completion of the services.
Accepted payment methods will be specified by Alex Buitrago LLC at the time of booking or service delivery.
The Client is responsible for ensuring that the truck and crew have reasonable, safe, and legal access to both the pick-up and delivery locations.
Any parking fees, permits, tolls, building service fees, elevator charges, or third-party costs shall be the responsibility of the Client unless explicitly included in the estimate.
The Client must inform the Company of any stairs, elevators, long walking distances, restricted access points, narrow hallways, limited parking, or other known conditions that could affect the move.
Additional labor or time resulting from conditions that were not accounted for in the original estimate may incur additional charges, subject to the applicable agreement and governing law.
The Client is encouraged to carefully review the estimate, contract, inventory list, valuation options, and all moving documents before signing or accepting them electronically.
Any questions regarding the scope of work, rates, charges, or liability limits should be raised prior to the start of the move whenever reasonably possible.
Electronic signatures, electronic click-wrap acceptances, text message confirmations, email confirmations, or other legally valid methods of electronic consent may be utilized and deemed fully enforceable as permitted by applicable law.
Any material changes to the services, pricing, or contractual terms must be documented in writing and acknowledged by both the Client and Alex Buitrago LLC when required by applicable law.
For moves governed by Florida law, these Terms and Conditions shall be construed, interpreted, and enforced in accordance with the laws of the State of Florida, subject to applicable federal statutes and regulations.
The signed or electronically accepted estimate, service contract, corresponding inventory sheets, bill of lading, valuation election documents, and these Terms and Conditions constitute the entire agreement between the Client and Alex Buitrago LLC regarding the services described, superseding all prior oral or written representations, subject to applicable laws.
By signing or electronically accepting this document, the Client confirms that they have reviewed, understood, and agreed to the applicable estimate, services, rates, payment terms, and these Terms and Conditions, and agrees to be bound by them to the fullest extent permitted by law.
