Effective Date: August 13, 2026
At ALEX BUITRAGO LLC (“we,” “us,” or “our”), accessible from https://movingalex.com/, protecting the privacy and security of our customers and website visitors is one of our top priorities. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights under applicable Florida laws and United States regulations.
By accessing our website or utilizing our moving and storage services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide, improve, and process our moving and storage services. The types of personal information we collect include:
- Directly Provided Personal Information:
- Contact information such as your name, email address, phone number, and physical mailing address.
- Origin and destination address details for moving estimates.
- Inventory lists, high-value item declarations, and property access details (e.g., HOA or elevator constraints).
- Billing and payment details processed through secure third-party payment gateways.
- Automatically Collected Data:
- Technical data such as your IP address, browser type, operating system, referring URLs, and device identifiers.
- Browsing behavior and interaction data via cookies, web beacons, and analytical tools.
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
- Generating accurate moving estimates and processing service contracts.
- Coordinating logistics, dispatching moving crews, and issuing Certificates of Insurance (COI).
- Communicating updates, scheduling confirmations, and customer service inquiries.
- Sending SMS text message notifications (subject to your explicit consent).
- Improving website functionality, marketing efficiency, and user experience.
- Complying with legal obligations and enforcing our terms of service.
3. SMS / Mobile Communications Policy (TCPA & A2P 10DLC Compliance)
We value your privacy regarding text messaging communications:
- Consent: By providing your mobile telephone number on our forms, you expressly consent to receive non-marketing and marketing text messages (e.g., quote updates, appointment reminders, ETA notifications) from ALEX BUITRAGO LLC.
- Strict Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at hello@movingalex.com. Message and data rates may apply.
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information. We may share your information only under the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or delivering moving services (e.g., CRM systems, payment processors), strictly bound by confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or government request, or to protect the rights, property, and safety of ALEX BUITRAGO LLC, our clients, or others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Protection & Florida Rights (FIPA & FDBR)
In accordance with the Florida Information Protection Act (FIPA) and applicable Florida privacy laws, we implement robust technical, administrative, and physical security measures to protect your Personal Identifiable Information (PII) against unauthorized access, destruction, loss, or disclosure.
Depending on your jurisdiction and eligibility under Florida privacy statutes, you may hold the following rights:
- Right to Access: Request disclosure of the personal data we hold about you.
- Right to Delete: Request the deletion of your personal data from our systems.
- Right to Correct: Request corrections to inaccurate or incomplete personal records.
- Data Breach Notification: In the event of a security breach involving your unencrypted PII, we will notify you and relevant Florida authorities within the timelines mandated by Florida law.
To exercise any of these rights, please contact us at hello@movingalex.com.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, gather statistical analytics, and optimize advertising campaigns. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may impact certain website features.
7. Children’s Privacy (COPPA)
Our website and services are directed strictly to adults. We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers.
8. Third-Party Web Links
Our website and services are directed strictly to adults. We do not knowingly collecOur website may contain links to external sites (such as local business directories or social media platforms). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies upon visiting them.t or solicit personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will immediately delete it from our servers.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us at:
